BRIGHTSTAR Support Services Program consists of a dedicated team of Certified Oracle Professionals in the BRIGHTSTAR corporate headquarters in Pune, India and Nearshore office in Bucharest, Romania.
Advantages and Benefits of BrightStar Support Services
- Expertise – The vast network of clients and field consultants keep BRIGHTSTAR on the leading edge of Oracle technologies. The BRIGHTSTAR collaborative culture places the collective knowledge of all BRIGHTSTAR professionals at the customer’s disposal. It is simply not possible to replicate this level of experience through internal staffing.
- Flexibility – Customer support needs vary from month to month. With BRIGHTSTAR, support time can be utilized for a variety of different business needs – as support requirements grow or shrink, BRIGHTSTAR works with customers to structure the optimal contract.
- Scalability – Support contacts can be matched to your exact requirements — task-based services, on-demand, fixed hours per month, or all-inclusive annual support contracts are available.
- Accessibility – Support is available 24 x 7 and can be reached by phone, email, or through the web, a BRIGHTSTAR expert is ready to help.
- Delivery Management – A dedicated Service Delivery Manager is assigned to each account. This single point of contact can be used for budgetary reporting, consultations, escalation management and delivery management. The BRIGHTSTAR Service Delivery Manager is a trusted partner that helps their customer proactively manage their organization’s Oracle footprint.
- Cost and Risk Reduction – BRIGHTSTAR Support allows customers to control and reduce ongoing Total Cost of ownership, control and reduce support costs, enjoy guaranteed service levels, reduce operational risk of dependency on individuals, and reduce the need for in-house training or knowledge.