Application Maintenance and DBA Support
Application maintenance often takes the largest share of an IT budget, leaving limited scope for new development. It also requires expert-level knowledge to identify production issues, frequently dividing the attention of key software engineers. BrightStar’s Application Maintenance Service (AMS) helps you reduce maintenance costs while optimizing performance and quality of critical applications. AMS also frees up your expert resources to take on the proactive development initiatives that boost your top line.
BrightStar’s application maintenance process allows for effective capture, reporting and resolution of maintenance requests. The process leverages the global delivery model wherein work responsibilities can be effectively distributed among various organizations depending on the criticality of the requests. Each of these activities are governed and monitored by an SLA framework.
With increasing number of support requests, IT departments are under tremendous pressure to support users and deliver value to the business. Complex application portfolios, increasing maintenance costs and scarce support skills can divert your focus from your core business. Data is vital to every business decision and database is the heart of any technology infrastructure, hence it must be protected and monitored round the clock by establishing backup and recovery procedures to provide a secured database environment. Bright*Star’s DBA services cater to requirements related to data acquisition, storage, analysis and retrieval to ensure data integrity, high availability and scalability.
DBA services offered
• Advance R12 implementation • 24/7 offshore support model (South America/Europe/APAC) • Proactive maintenance • Technology based DBA support • Remote database support • Migration services for EBS database • Implementation and upgrade • Architectural assessments • Consulting
Our delivery capabilities include onsite, onshore and offshore resources and leverage the deep skills and know-how of the Global Delivery Network model, tailored specifically to address our clients’ Application Capacity Services requirements.
+ Highly competent and trained resources who have the ability to team effectively within our clients’ IT organizations
+ Flexible service arrangements make it easier to adjust or expand the resource mix in response to changing technologies or market demands
+ Advanced technology and processes enable us globally to effectively match our resources with our clients’ need while providing new levels of service transparency
+ Subject matter experts with cross learning and best practices available for consultation on critical and complex technology solutions