Support for your mission-critical WebCenter environments should be timely, personal, professional, efficient, and consistent. In addition, as is common in the software industry, certain customer implementations require attention and care not covered by the vendor’s standard software maintenance and support agreements.
Bright*Star Solutions fills this void with our Enterprise Support offerings. A properly supported WebCenter environment maximizes up time, reduces problems, increases user adoption, and ensures prompt resolution to issues that do arise. Bright*Star Support will be the experts in supporting your environment.
Bright*Star offers the following WebCenter support offerings:
|Basic Enterprise Support||Supplements your vendor maintenance agreement by providing personalized service and proprietary knowledge of your environment.|
|Premium Enterprise Support||Includes all the features of Basic Support and is intended for customers that desire additional care and attention to ensure maximum uptime and the fastest possible resolution to WebCenter issues.|
|Administration Support||Provides assistance with day-to-day tasks such as administering security and user access or creating schema rules and profiles to meet business needs.|
|Customization Support||Ensures that your WebCenter customizations have support coverage when you need it, whether they were written by you, Bright*Star, or a third-party provider.|
|End-User Support||Provides the first point of contact for WebCenter users who are seeking technical assistance. All WebCenter inquiries and requests are routed to the Bright*Star “help desk”, and this team will apply the necessary level of escalation for each request and will own it until resolution.|