Unlock the value of Oracle platform investments as you grow

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Keeping business-critical Oracle applications up and running is essential. At the same time, it is important to deliver outstanding services that help your organization stay ahead of the competition.

Bright*Star manages Oracle applications for some of the world’s largest companies.

Business environments, systems and processes need to evolve rapidly to spur business growth. The ability to quickly adapt requires robust service delivery processes, strong domain expertise and in-depth knowledge of specialized platform adaptation for different industries. Bright*Star’s robust application maintenance and support methodology, developed from years of experience, then refined and adapted to the world of Oracle solutions, meets those demanding requirements.

Bright*Star offer flexible support models to help customers reduce operational costs, maximize the value of their Oracle investments, and stay current as technology evolves to deliver next-generation capabilities.


Our support models include:

  • Fixed managed services that provide end-to-end L1, L2 and L3 support with the flexibility to rapidly ramp up and ramp down based on support ticket volume
  • Collaborative support that delivers services along with the customer’s IT organization
  • Development of solutions extensions
  • Development of platform migrations tools such as forms, reports and databases

Bright*Star Enterprise Application Service Offerings
Enterprise Applications should enable you to design, implement, and operate the core processes that ensure your business achieves optimal success. They should be agile enough to meet today’s changing demands, robust enough to sustain business critical processes and standardized enough to leverage your scale and give you predictable operational costs.

Bright*Star as your consulting partner, our aim is to ensure that Enterprise Applications do what they should do, with the minimum amount of risk or business disruption.

We have extensive experience in working with our clients to get the best value from Enterprise Applications and to meet the challenges and overcome the obstacles that can reduce that value.

Our offerings include Enterprise Application-enabled business transformation programs, the design and implementation of Oracle solutions and ensuring the use of best tools and services to provide a reliable level of quality and a predictable level of cost.

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Contact Us at info@bslion.in or visit our business page at http://www.bslion.in to know more…

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Still wondering if you should do a PMP or a PRINCE2?

trg1.jpgPRINCE2® vs PMBOK
What is the difference between PRINCE2® (PRojects IN a Controlled Environment) & the PMBOK® (Project Management Body of Knowledge)?

Project Managers who want to advance their careers often face a dilemma when they wish to go for certification programmes. They don’t know if they should go for PMP or PRINCE2. Both are good, but which is better? For all those, who are fighting this battle PRINCE2 vs PMP. This article is designed to provide you information that would help you make this decision. IT professionals also have a 3rd option, ITIL but we will come back to it later.

Brief Overview of PRINCE2

Origin of PRINCE2 is in UK and its administration is done by APMG in UK and Internationally. PRINCE2 has a well defined and sophisticated methodology that outlines in detail the steps, templates and processes that a project should follow in order to be delivered successfully in a controlled environment.

It also spells out the roles and responsibilities of those involved in a project, like project executive, project manager, senior supplier, financier etc., it also provides templates that facilitate smooth execution of project such as change request form and progress report.

A few features of the PRINCE2 include:

  • PRINCE2 is generic, as in, it can be used for just about any kind of project.
  • It has a standard and well laid out approach.
  • The roles and responsibilities of the team undertaking the project is clearly defined which eliminates the ambiguity and makes project execution easy.
  • It focuses on both project and process.

Brief Overview of PMP

PMP originated in USA at the Project Management Institute (PMI) but gained international acceptance quickly. The PMP Certification is structured around the PMBoK (Project Management Body of Knowledge) developed by the PMI. The course measures the ability of a candidate as a project manager to complete the project right from planning stage of a project, based on your skills and understanding of project management.

It differs from PRINCE2 as it basically evaluates your skills and mastery of project management. As such, you are required to have some experience in the field, unlike PRINCE2, which can be done by a person who is new to the field.

A few features of the PMP qualification include:

  • PMP covers project management extensively. It can be considered as the encyclopedia of knowledge pertaining to project management.
  • It can be seen as a comprehensive overview and generally accepted knowledge and principles of project management.
  • It is also a dictionary of terms related to project management

PRINCE2® is a structured method for effective project management of all types of projects. PRINCE2® is in public domain owned by the Cabinet Office in the United Kingdom and a widely recognized de facto standard used extensively by the UK government and in the private sector. The 2009 version is an update on the 2005 version and is based on best practice method sourced from project management professionals.

PRINCE2® project training is provided by first attending the PRINCE2® Foundation course and then the PRINCE2® Practitioner course. The courses are delivered by Accredited Training Organisations (ATO) approved by the APMG in the United Kingdom. Courses conform to the APMG curriculum. All successful students receive an International qualification accredited by the APMG in the United Kingdom.

The PMBOK® is a body of knowledge and serves as a guide on general project management best practices. The PMBOK® guide is authored and owned by the PMI (Project Management Institute). The Fourth Edition “A Guide to the Project Management Body of Knowledge” was refreshed during 2008.

PMBOK® project training is provided through a variety of courses focussed on the project management theory covering fundamentals and advanced concepts, supported by amongst others team soft skills and scheduling courses. PMBOK® courses are delivered by training organisations that design courses based on the Guide to the PMBOK®. Some Training Providers optionally register with PMI® and are not mandated to follow a set curriculum. Junior project staff requiring formal certification can register for the CAPM® (Certified Associate in Project Management) examination, whilst experienced project staff can enrol on the PMP® (Project Management Professional) examinations.

In summary PRINCE2® is a project management method and the PMBOK® encapsulates general theory on project management


Now that we have some basic knowledge of what PMP and PRINCE2 are, let’s start the PRINCE2 vs PMP match.

PRINCE2 vs PMP: Pre-requisites The pre-requisites for PMP are more stringent, which makes it very much attractive to employers. Greater the minimum requirements, smaller are the numbers that can pass through

Pre-requisite PRINCE2 PMP
Education Graduate degree of 4 years or equivalent+ 35 hours of formal study of any aspect of Project management
Experience 3+ years of work experience in the field of project management. With atleast 4,500 hours in managing a project
Tests to qualify for certification 2 1

PRINCE2 vs PMP: Industry DemandsUnfortunately, neither is better than the other when it comes to industry demands, which is the center of the whole PRINCE2 vs PMP debate. The demand for the certification varies both industry wise and on the location. For example, some European countries like UK, Denmark, Germany prefer PRINCE2 while PMP is preferred in North America but as said before, there is no clear trend as both the certifications are global.


PRINCE2 vs PMP: Benefits

PRINCE2 PMP
Very Exhaustive Walking encyclopedia of Project management
Well laid out methodology for Project management Better Salary from existing employers and future employers
Standardization of project management Networking opportunities with the best and brightest in the field.
Improved Employability Value to your employer
Driven By Business Case Efficiency in project execution

PRINCE2 vs PMP: Conclusion

We have provided you the objective information so far. Most training providers would at this point conclude that doing both is the best and suggest you to do both, and it seems like a good idea at first.

It may not be ideal for everyone though. The terminology used is different for both and some techniques differ vastly (eg: categorization of risk). If you’re not the brightest of the bright, chances are your knowledge of project management becomes confusing.

The value of both the certifications is not the same. The pre-requisites of the PMP certification itself is an indication of the difficulty of getting the certificate. The rarity of PMP professionals is also what attracts the industry towards this certification and also the increased salary and other perks.

The ideal path would be to choose PRINCE2 at the start of the career when the experience is low, this means you can find a job easily than the others and have a slightly high paying job. As you build your experience in the field shift to a PMP.

As PRINCE2 deals with the framework and creates templates for project management, with experience you can inculcate these principles. Once you have enough experience, go for a PMP, this provides you the extensive knowledge and skills required for project management and better career prospects.

The fact that you once did PRINCE2 and now hold a PMP would be a huge boost to your profile without compromising your knowledge and avoiding confusing knowledge.

Still wondering if you should do a PMP or a PRINCE2?


Do I attend a PRINCE2® or PMBOK® Training Course?
To be effective, Project Managers must have a blend of:

  • deliver projects according to a structured method – provided by PRINCE2® courses;
  • general project management knowledge – provided by PMBOK® courses;
  • project management experience – successfully applying PRINCE2® and PMBOK® courses.

In conclusion, PRINCE2® and the PMBOK® are complimentary. We recommend attending PRINCE2® training and expanding on your project management knowledge by attending PMBOK® based training.


Note: Eudora Academy – the only place in Pune to avail Advanced Enterprise Application Training  -which specializes in Oracle, Microsoft applications

 

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We Help you drive greater business value from your Oracle investment

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Bright*Star provide comprehensive Oracle services across Oracle’s e-Business Suite and Cloud Fusion Applications. Bright*Star‘s strong domain expertise across various verticals and our pool of Oracle consultants enable us to deliver tailored solutions that meet our clients’ unique business needs.

e-Business Suite Portfolio:
– Oracle Financials, Oracle Supply Chain Management, Oracle Warehouse Management, Oracle Logistics, Oracle Advance Supply Chain Management, Project Accounting

Cloud Applications Portfolio:
Fusion Financials, Fusion Procurement, Fusion Supply Chain, Fusion HCM, Fusion Hyperion,
Fusion Middleware – SOA, WebLogic, WebCenter, WebPortal, OBIEE, BPM


Oracle Services Overview

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  1. Advisory – Our Oracle advisory services span across various modules of Oracle e-Business Suite applications and cloud fusion applications. Oracle advisory services from Bright*Star include business process standardization, system architecture assessment, application health checks and developing cloud adoption road-maps.
  2. Implementations and Rollouts – We work closely with clients to deploy high-quality solutions within aggressive time-frames. We have a proven track record of migrating legacy systems to Oracle platforms and maximizing the performance and efficiency of Oracle solutions.
  3. Application Upgrades – Unlike the one-size-fits-all approach of some service providers, we tailor our support for complex Oracle environments. We have the technical and functional knowledge of Oracle processes to manage upgrades with minimal impact on business operations.
  4. Maintenance and Support Services – We lower system maintenance and support costs with our unique lean methodology that underpins our scalable, end-to-end application management offerings.
  5. Center of Excellence (CoE) – The Oracle CoE acts as a collaboration space for our clients to discuss their business challenges and evaluate Oracle solutions before investing in them. Our CoE also serves as a hub for our subject matter experts to build innovative solutions and implementation frameworks.
  6. Application Integrations – We have pre-built integration solutions developed by our solution architects at the Oracle CoE that cater to integration’s between Oracle e-Business Suite applications and various third party systems like payroll vendors, tax audit systems etc.

Learn more about the advantages of doing business with Bright*Star including our talented workforce, competitive costs, strategic location, world-class infrastructure, incentives and quality of life.

Contact Bright*Starinfo@bslion.in or visit our business page at http://www.bslion.in

 

 

Top challenges faced by modern day entrepreneurs

An entrepreneur has big dreams while founding his start-up. However, they start turning into nightmares when he is faced with some tough challenges. Let us see some of the top challenges faced by modern day entrepreneurs, straight from their mouth.

Founder& CEO Greg Isenberg, 5by (now acquired by Stumble Upon)
Joining a startup is a rollercoaster and most people know it. Most people want to go to their 9-5 and forget about work when it’s over. Finding startup employees are a rarity and they have to be willing to work long hours and get paid less than market rates.”

Cofounder Steve Hoffman, Founders Space
I always tell my startups not to feel rushed. Don’t hire someone just because you desperately need to fill the position. Take a deep breath and wait until you find the right person, even if it means slowing everything down.”

Founder & Principal Don Glacy, Omnific
“We hire attitude and train for everything else. We have built the company on superior service that requires a great culture. Our biggest challenge is maintaining our culture as we grow and hire new personalities at an increasingly faster pace.”

Founder & CEO Baochi Ngyun, Social Canny
“Finding A-player employees takes time and patience. I’ve made mistakes because I hired too quickly and below my standards. But everytime I’ve kept interviewing (seemingly forever), I’ve hired great people that I will recruit/refer for the rest of my career.”

Founder & CEO Jason Wang, TryCaviar
“The biggest challenge is finding someone with the right cultural fit. Many candidates look great on paper and do well in interviews, but can they buckle down and accomplish great things with the team?”

The Future of Oracle Development

{ Came across a wonderful blog by Sten, sharing the same below (original txt is available at http://otechmag.com/magazine/2015/winter/sten-vesterli.html) }

Do you remember the fable of The Three Little Pigs? They had a clear requirement (a house) and choose different tools and architectures.

  • The first little pig chose a sickle and a straw-based architecture, and was eaten by the big bad wolf.
  • The second little pig chose a saw and a stick-based architecture, and was eaten by the big bad wolf.
  • The third little pig chose a trowel and a brick-based architecture, and survived.

As an Oracle developer, you also have a number of tools and architectures available, and you need to choose the right one to avoid having your users and competitors blow the house down.

Oracle currently offers no less that five development tools, plus two much-demoed vaporware tools that will solidify into something we can use Real Soon Now. Your choices are:

  • Oracle Forms
  • Oracle Application Express (APEX)
  • Oracle Application Development Framework (ADF)
  • Oracle Mobile Application Framework (MAF)
  • Oracle JavaScript Extension Toolkit (JET)
  • Oracle Mobile Application Accelerator (MAX)
  • Oracle Application Builder Cloud Service (ABCS)

Do You Really Need Mobile?

Mobile solutions in the enterprise has run through the normal technology adoption curve popularized by Gartner, and has been passing through a peak of inflated expectations where everybody believed they needed mobile applications for the enterprise. Today, most people are coming to the realization that they don’t need mobile, and the whole mobile-first design paradigm is poppycock.

That said, some organizations can benefit from offering mobile solutions if the user interaction is shorter than 2 minutes. However, you only need a mobile app (as opposed to a mobile-friendly web application) if one or both of the following applies:

  • You need to be able to run the application without internet connection
  • You need access to device features like GPS or camera

If these apply, Oracle MAF is a good choice for organizations also using Oracle ADF, because the development paradigm is similar. It also has the benefit over native application development that a MAF application can be deployed to both Android and iOS devices. Oracle also promises to support Windows apps in case anybody starts using Windows smartphones.

If you do not have these requirements, you should instead use one of the web frameworks described below, building specialized web pages for mobile devices of varying sizes.


Choosing a Web Framework

If you don’t need mobile, Oracle offers you four tools to choose from. Each have their strong and weak points, discussed below. For a specific recommendation for your organization, I have created an online test at www.oratoolwatch.com where you can answer ten questions and get a recommendation.

Language Knowledge

The first important consideration is the programming language(s) preferred by you and your team.

  • Oracle Forms uses PL/SQL to implement all business logic
  • Oracle APEX predominantly uses PL/SQL to implement business logic, sometimes with a bit of user interface logic implemented in JavaScript
  • Oracle ADF mainly uses Java for business logic. Almost all user interface logic is implemented in Java, possibly with a smattering of JavaScript. The remaining logic is also normally implemented in Java, but ADF can still call stored procedures in the database, so the typical ADF enterprise application still makes some use of PL/SQL
  • Oracle JET is a pure user interface toolkit and exclusively uses JavaScript. It can only implement user interface logic and depends on some back-end data source, typically in the form of REST web services. These web services can be implemented in PL/SQL, Java, or any other programming language.

Some organizations don’t get any further than this question when evaluating development tools – if it’s not PL/SQL based, they won’t use it. That’s a myopic attitude that might lead you to choose an inappropriate tool. You should look at more than this one factor. Read on.


Size of Development Team

Another important considering is the size of your development team. Applications developed by a single developer do not need any of the application lifecycle management features that more formal tools offer. There will never be a merge conflict or library version collision in an application developed by one person. With it’s code-heavy approach and integration of many different components, Oracle JET is best suited for the solo developer or small team.

Applications developed by small teams can also successfully use light-weight tools where many work processes are handled informally across a desk or on a whiteboard on the wall of the development room. In Oracle APEX development, everybody works against the same database, which ensures that integration and dependency issues appear and are resolved quickly.

Large teams need tools that support full application lifecycle management features, including robust support for versioning control including branching and merging. Oracle ADF is strong in this area.

Oracle Forms does not really support versioning below the level of the individual module or Form. That necessitates a division of labor where only one developer works on a specific module at a time. However, because a Forms application is sharply divided into distinct modules, it is still possible for a fairly large number of developers to work together on an application.


Size and Structure of Application

The size and structure of your application should also have an impact on your choice of tool.

It will be very difficult to build a large application in a code-heavy tool like Oracle JET. A JET application requires a lot of code, and JET does not really offer any application lifecycle management support.

If your application can be easily divided into separate parts or subsystems, you can build it with either APEX, ADF, or Forms. But if you have a large application where you want to re-use components across the application, the modularity of ADF Task flows makes ADF best suited.


Expected Lifespan of Application

Some applications are purely tactical, built for a specific purpose with a defined lifespan. Others are built as temporary solution until a more elaborate replacement is built; these tend to last for much longer than originally anticipated. And some are conceived from the beginning as business-critical, strategic application expected to last for decades.

Oracle JET is a brand-new tool that builds on top of several existing open source JavaScript frameworks. It thus has no proven track record, and is built on a rapidly shifting foundation of open source. It would therefore be foolhardy to build an application with JET and expect it to run for more than a few years.

Oracle APEX has existed for more than a decade and has a large and loyal following among developers. While not crucial to Oracle’s business, Oracle themselves have more than 2,000 active APEX applications running internally, and their customers have many thousands more. You can therefore be confident that APEX is going to be around in the short and medium term.

Oracle Forms was the tool used to build Oracle E-Business Suite (EBS), which still makes Oracle a lot of money. Other development tools from the client/server era fell by the wayside, but Oracle poured resources into Oracle Forms, keeping it alive. Since EBS customers are still paying good support fees, you can expect Oracle Forms to continue to exist as long as there are EBS customers. Forms is therefore also a safe bet in the short and medium term.

Oracle ADF is the tool currently being used by Oracle to build all the products they charge money for – first and foremost the entire Oracle Cloud Applications suite. Additionally, tools like Oracle Enterprise Manager and the My Oracle Support website is built using ADF. This is Oracle’s strategic tool choice, and you can be certain that ADF is going to be around for the long term (10+ years).


User Experience Requirements

Back when computers were less powerful than they are today, we did not have the luxury of building attractive and user-friendly interface. It was hard enough for the computer to pull data from the database, present it to the user, accept changes and store it back into the database. Therefore, legacy systems are data-driven: They have user interfaces that closely reflect the structure of the underlying database.

This thinking permeates many Oracle development tools, especially Oracle Forms (based on the concept of Data Blocks that each have a base table). The same thinking is part of APEX, where many user interfaces are built with wizards that point to a specific table, select columns and then automatically produce pages for query, insert, update, and delete.

This is a fast way of building application because the user interface developer does not have to make many decisions. The table structure gives him the information he needs, and if the user wants data from different tables, it is up to the user to navigate to these pages.

Modern computers have much more power and can easily handle complex user interfaces that do not map directly to the database. These are called UI-driven, and they separate the data access layer from the user interface.

This is more complicated to build, but can support complex user workflows much better. Oracle ADF supports this kind of working very well with ADF Business Components for the data layer and ADF Faces components for the user interface layer, connected with ADF bindings.

Oracle JET by necessity also works this way. Oracle JET can only be used to build the user interface, so it cannot avoid making explicit decisions about which data sources to call for each screen.


Need for Data Visualizations

In the Oracle Developer Suite/2000, there used to be a product called Oracle Graphics. Slow, unstable and bug-ridden, this was not one of Oracle’s finest products and was quietly euthanized.

However, the need for data visualizations did not go away, and all modern development tools support data visualization. Even if modernizing a traditional fields-and-tabs user interface, you should always at least ask the question whether some visual presentation of data would help your users.

Being a JavaScript framework, Oracle JET is able to integrate the latest and greatest interactive visualization libraries. APEX has good charting capabilities, and ADF has an excellent toolbox of many chart types. With the Oracle Cloud Applications team feeding feature requests into ADF development, ADF visualizations tend to run a little ahead of the capabilities in APEX.


Do You Already Have the Application in Forms?

Many organizations making a development tool choice today are already running Oracle Forms. That is a very strong indicator to stay with Oracle Forms – if it ain’t broken, don’t fix it.

However, you do need to keep your Oracle Forms installation up to date. Oracle says in the Forms Statement of Direction: “Users of Oracle Forms versions older than the current release should immediately begin working on a plan to upgrade to the latest as soon as possible.” If you decide not to stay current with Forms, you will sooner or later run into problems when your environment changes. For example, older versions of Forms depend on a Java applet, but Google Chrome has desupported the NPAPI interface that the Java plug-in depends on. There are solutions in Forms 12c, but you do need to stay current.


Are You Already Running an Application Server?

Finally, you should consider your existing infrastructure.

JET is client side only, so it does not require an application server. It does need some back-end data source, but you might get by with a simple web service front-end for your database tables and stored procedures published through a tool like Oracle REST Data Services (ORDS).

Oracle APEX is database-based and needs nothing except the database and a very light-weight adapter. This adapter translates between web URLs and calls to stored procedures returning APEX web pages.

Oracle Forms needs an application server because most of what used to be client-side processing now happens on the server in Forms Server processes. And Oracle ADF is a complicated beast, requiring a full JEE application server. If you want all ADF features, you must run either a WebLogic or WebSphere application server. If the free ADF Essentials version is enough (and it is for most applications), you can use any JEE application server – Oracle recommends and supports GlassFish.


The Citizen Developer’s Options

The demand for applications from the business has consistently outpaced IT’s ability to deliver, leading to an ever-increasing backlog. Over the years, many solution have been proposed for this, usually by enabling IT-savvy business users to create simple applications.

Oracle is also on this bandwagon, and currently have two tools aimed at “the citizen developer:”

  • Application Builder Cloud Service (ABCS)
  • Mobile Application Accelerator (MAX)

Both of these have been announced and shown at both Oracle OpenWorld 2014 and 2015, but at the time of writing (December 2015), both of them had failed to materialize as real products. Oracle has never yet “announced” a product for three OpenWorld conferences in a row without shipping it, so there is hope that one or both of these will become generally available during 2016.


Conclusion

If you think you need a mobile app, think again. If you still think you need a mobile app, you should use Oracle MAF. If and when MAX becomes available, you should immediately investigate it, because many mobile applications are simple enough that a tool like MAX has a good chance of producing something useful.

If you have very high UI requirements, very good JavaScript skills and don’t need an application with a long life, Oracle JET is a good choice.

If you have an Oracle Forms application running, stay with Forms unless specific requirements counter-indicate this (e.g. you have a need for data visualization or specific UI needs).

If neither of the above fits your situation, you should use Oracle APEX for smaller applications and Oracle ADF for larger applications. There is considerable overlap between the kinds of applications that these two tools are good for, so many medium-sized applications can be built with either.

For more specific guidance, feel free to go to www.oratoolwatch.com, register for free and take the Oracle Tools Test where you answer 10 questions and get a recommendation.

Or send me an e-mail to sten@vesterli.com to discuss how I can help you.

Finally, once Application Builder Cloud Service is released, the entire discussion won’t matter. Our business users will build the applications themselves, and we can all retire.

Or maybe not.

Bright*Star Your Middleware Partner & Expert!

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Bright*Star’s Oracle EBS database administrators and subject matter experts have extensive experience with the Oracle Fusion Middleware (OFM) family of products.

Bright*Star puts an industry-leading team of Oracle EBS DBAs and Fusion Middleware experts at your fingertips. We’re here for you 24 hours a day, every day of the year, designing, building, testing, and deploying the technical components required for successful Oracle solutions. The combination of a proven delivery model and top-notch experience ensures that we remain your on-demand experts.

Our ability to provide synergistic services for Oracle EBS is driven by a Primary Oracle DBA. One is appointed to each client to guarantee that our services, Fusion Middleware and otherwise, are implemented correctly and create value for the end client.

Our expert Fusion Middleware DBA’s routinely perform the following duties for our clients:

  • Install, configure, tune, and patch Fusion Middleware
  • Manage technical initiatives
  • Oversee QA process and deployment
  • Performance Tuning of Fusion Middleware
  • Troubleshoot application problems, working with application server DBA’s and Oracle DBA’s to resolve problems
  • Support applications running on the Oracle infrastructure/databases
  • Perform migrations between test QA and production environments
  • Maximize high availability through design, configuration, maintenance and load balancing for Fusion Middleware
  • Create configuration for Fusion Middleware based products, including OBIEE
  • Create complete set(s) of documentation describing the current configuration of Fusion Middleware.

Bright*Star’s expert DBA’s can also assist with any of the following Oracle Fusion Middleware components:

  • Oracle WebLogic Server (J2EE Application Server)
  • Oracle SOASuite
  • Oracle WebCenter
  • Oracle HTTP Server
  • Oracle WebCache
  • Oracle Internet Directory– OID
  • Oracle Virtual Directory– OVD
  • Oracle Identity Federation– OIF
  • Oracle Web Services Manager– OWSM
  • Oracle Platform Security Services– OPSS
  • Oracle Portal
  • Oracle Business Intelligence Discoverer

Speak with a Database Expert about your specific Fusion Middleware needs, or contact us at sales@bslion.in for more information about our services. You can also visit our business page at http://www.bslion.in

Are you looking for Reliable & Flexible Middleware Support Services ?

Our OnDemand Support Service Offerings

Bright*Star Support Services is a key component for customers to maximize the return on their Oracle investment within four main areas:
• Cloud Central Support
• Managed and On-Demand Support
• Data and System Administration Services (DBA)

Our OnDemand Support Services Program consists of a dedicated group of highly experienced and Certified Oracle Professionals in the Bright*Star corporate headquarters in Pune, India office.

We Extend Following Benefits Through our OnDemand Support Services

  • Expertise – The vast network of clients and field consultants keep Bright*Star on the leading edge of Oracle technologies. Our collaborative culture places the collective knowledge of all our professionals at the customer’s disposal. It is simply not possible to replicate this level of experience through internal staffing.
  • Flexibility – Customer support needs vary from month to month. With Bright*Star, support time can be utilized for a variety of different business needs – as support requirements grow or shrink, we works with customers to structure the optimal contract and be their extended team.
  • Scalability – Support contacts can be matched to your exact requirements — task-based services, on-demand, fixed hours per month, or all-inclusive annual support contracts are available.
  • Accessibility – Support is available 24 x 7 and can be reached by phone, email, or through the web, a Bright*Star expert is ready to help.
  • Delivery Management – A dedicated Service Delivery Manager is assigned to each account. This single point of contact can be used for budgetary reporting, consultations, escalation management and delivery management. The Bright*Star Service Delivery Manager is a trusted partner that helps their customer proactively manage their organization’s Oracle footprint.
  • Cost and Risk Reduction – Bright*Star Support allows customers to control and reduce ongoing Total Cost of ownership, control and reduce support costs, enjoy guaranteed service levels, reduce operational risk of dependency on individuals, and reduce the need for in-house training or knowledge.

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Bright*Star as your consulting partner, our aim is to ensure that Enterprise Applications do what they should do, with the minimum amount of risk or business disruption.

We have extensive experience in working with our clients to get the best value from Enterprise Applications and to meet the challenges and overcome the obstacles that can reduce that value.

Our offerings include Enterprise Application-enabled business transformation programs, the design and implementation of Oracle solutions and ensuring the use of best tools and services to provide a reliable level of quality and a predictable level of cost.

Contact Us at +91-9823.00.5326 or write to us at info@bslion.in or visit our business page at http://www.bslion.in to know more…