Unlock the Competitive Advantage by Developing Your Own E-Business Suite Strategy and Roadmap

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E-Business Suite is a stable and mature ERP platform and many organizations are very satisfied with their current release. Despite this, many Oracle EBS find themselves forced to upgrade just to stay on a supported version from the vendor.

E-Business Suite customers can take control of their ERP roadmap to evolve and grow the business by:

  1. Maintaining the current EBS version that works for the business
  2. Receiving support for existing and planned customizations
  3. Redeploying key resources towards strategic IT projects

Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 30 Minute or Less Response Time
  • Application & Repository Fixes
  • Customization Fixes
  • Documentation-Only Fixes
  • Configuration Support
  • Operational Support

Unmatched Oracle E-Business Suite Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every Oracle E-Business Suite BrightStar client receives personalized service from a Primary Support Engineer with an average of 10 years or more of E-Business Suite experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your BrightStar Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:

  • Forms
  • Applications Framework (OAF)
  • PL/SQL
  • Reports
  • SQL
  • Workflow
  • Alerts
  • Applications Object Library (AOL)
  • Concurrent Manager
  • AD Tools
  • Application Server (iAS)
  • Fusion Middleware
  • Fusion Application
  • Oracle Database
  • Application Performance Enhancement Services [ APES ]

Global Tax, Legal & Regulatory

BrightStar delivers scheduled updates for Oracle E-Business Suite applications including Payroll for the US and UK —as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies.

BrightStar experts are standing by to answer your E-Business Suite support questions. Contact us at info@bslion.in today to avail services.

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