Know Your ERP Series : Oracle JD Edwards EnterpriseOne

jde

Oracle JD Edwards (JDE) EnterpriseOne is a robust and global solution targeted at companies in various industries, including projects and services, consumer goods, manufacturing and distribution, as well as asset-intensive industries like oil and gas. Its road map continues to show steady improvements, with new releases containing not only functional enhancements, but also some more fundamental modernization to its user experience and technology.

According to Gartner estimates (see “Market Share: All Software Markets, Worldwide, 2013”), Oracle’s core ERP products saw a modest decline relative to the year prior. While Oracle does not disclose financial metrics for individual product lines, Gartner believes the key growth products included Oracle Cloud Applications (which includes Oracle Fusion Applications). According to Oracle, JD Edwards reportedly saw strong revenue growth in Oracle’s fiscal year 2014.

The current application release 9.1 was made available in April 2012; its latest version is 9.1.2. Its current EnterpriseOne Tools version 9.1.4 offers enhancements for UI, system management, administration and platform certifications. The composite application framework allows end users to combine multiple applications into one screen with dynamic refresh. Better support of tablets is delivered through a native iPad client and Chrome browser enhancements that support intuitive gestures to navigate. Additional purpose-built mobile applications are available for areas such as managing work orders and equipment, health and safety, customer interactions and others. One View Reporting is based on Oracle BI Publisher and contains prebuilt reports and dashboards, plus a One View Watchlist feature that allows users to create alerts and notifications. Gartner has not seen many customers adopting it to date. This may be due to the pricing, but also because many users have already built their reporting infrastructure on different tools. JD Edwards continues to support multiple technology platforms (those from Oracle, IBM and Microsoft) but some innovations (such as reporting and mobility) are first- and better-supported on the Oracle technology stack.

Based on JD Edwards’ release cycle of two to three years, the next major release, 9.2, can be expected in 2015, but neither an exact date nor details of the planned enhancements have been confirmed so far. Further enhancements will likely include better support for Oracle’s in-memory database features, a simplified upgrade process from release 9.1, support for Android-based devices, and mobile One View reports.

The combination of a solid road map (although not visible enough), with customer-driven enhancements, the choice of platforms, the availability of a good range of specialized add-on products and better availability of external consultants than with some other ERP systems secure JD Edwards’ position as a Challenger in this Magic Quadrant.

Strengths

  • JD Edwards customers can benefit from Oracle’s add-on products, both in technology and in business applications — for example, Oracle HCM Cloud, Oracle Enterprise Performance Management (including Hyperion), and Value Chain Planning (aka Demantra) — but they have to check which of these products offer best fit with their needs and capabilities.
  • JD Edwards continuously improves its support for mobile processes in certain application domains, including purpose-built mobile applications for iOS and Android. The license model is user-centric, with no additional licenses being consumed by people using the application on multiple devices at a time.
  • JD Edwards has a solid road map for future enhancements, which includes advanced capabilities based on Oracle’s Database 12c in areas such as project portfolio management, real-time sales advisory and some planning workbenches.
  • Companies that have migrated to JDE v.9.1 will benefit from easier upgrades to future releases by using improved tools to move customizations forward.

Cautions

  • Some customers, including those on older releases of JD Edwards (both EnterpriseOne and World), report deteriorating quality of account management by Oracle. IT procurement professionals consistently rate Oracle as the most challenging vendor with which to do business. This increasingly affects JD Edwards customers that, as a consequence, look for alternative ERP solutions.
  • Many customers express frustration about a lack of communication and information provided to them, especially regarding the future of JD Edwards in Oracle’s portfolio. Oracle needs to more proactively communicate its product strategy and improve the visibility and clarity of future product road maps. Customers should check Oracle’s websites (e.g., learnjde.com) or the My Oracle Support sites to get clarity, and need to get firm commitments for what they require.
  • Customers find One View Reporting rather expensive and struggle to migrate their existing reporting infrastructure over to it.
  • Despite JD Edwards’ good presence in some larger SIs, customers outside of North America struggle to find enough skilled resources. External resources are easier to find than those that could be hired as internal staff.
  • The planned advanced analytics capabilities based on the 12c Database, One View Reporting’s use of Oracle BI Publisher and the mobile applications developed on the Oracle Application Development Framework Mobile (ADF Mobile) are further examples of Oracle delivering innovation on its Oracle’s Fusion Middleware stack faster and deeper than on the alternative stacks by Microsoft and IBM. According to Oracle, no Oracle technology stack is required at runtime, but customers preferring the Microsoft or IBM technology stacks need to check which of these features will be available on their individual stack.

More detailed information can be reviewed at Gartner page below: http://www.gartner.com/technology/reprints.do?id=1-252J8R8&ct=141120&st=sb

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