Application Maintenance Services
Application maintenance often takes the largest share of an IT budget, leaving limited scope for new development. It also requires expert-level knowledge to identify production issues, frequently dividing the attention of key software engineers. BrightStar’s Application Maintenance Service (AMS) helps you reduce maintenance costs while optimizing performance and quality of critical applications. AMS also frees up your expert resources to take on the proactive development initiatives that boost your top line.
BrightStar application maintenance process allows for effective capture, reporting and resolution of maintenance requests. The process leverages the global delivery model wherein work responsibilities can be effectively distributed among various organizations depending on the criticality of the requests. Each of these activities are governed and monitored by an SLA framework.